be365 Privacy Policy – How We Collect, Use, and Protect Your Personal Data

1. Introduction

be365 ("we", "us", "our") is committed to protecting the personal data of all users of the be365 platform ("Platform"). This Privacy Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC") of the Philippines.

This Privacy Policy applies to all personal data collected through the be365 website, mobile platform, and any related services. By registering an account or using the Platform, you consent to the collection, use, and processing of your personal data as described in this policy. If you do not agree, please discontinue use of the Platform immediately.

be365 also operates in compliance with PAGCOR's data handling requirements for licensed online gaming operators. Where PAGCOR regulations impose additional obligations on the handling of player data, those obligations take precedence.

2. Personal Data We Collect

be365 collects personal data that is necessary for the operation of the Platform, the provision of gaming services, and compliance with applicable legal and regulatory obligations. The categories of personal data we collect include:

• Identity data: Full legal name, date of birth, gender, and government-issued identification number (e.g., Philippine National ID, passport, driver's license).
• Contact data: Philippine mobile number, email address, and residential address.
• Account data: Username, account ID, account balance, transaction history, bonus history, and login records.
• Financial data: GCash account number, PayMaya account number, bank account details (BPI, BDO, Metrobank), and transaction records including deposit and withdrawal amounts in Philippine Peso (PHP).
• Technical data: IP address, device type, browser type and version, operating system, and session duration.
• Usage data: Games played, bets placed, wagering patterns, and platform navigation data.
• Communications data: Records of your communications with be365 customer support, including live chat transcripts and support ticket history.
• KYC documentation: Copies of government-issued identification documents submitted during identity verification.

We collect this data directly from you at registration, during KYC verification, through your use of the Platform, and through automated technical means such as cookies and server logs.

3. How We Use Your Personal Data

be365 uses your personal data for the following purposes:

• To create and manage your be365 account and verify your identity in accordance with PAGCOR's KYC requirements.
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• To provide access to casino games, sports betting, and other Platform features.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To comply with our legal and regulatory obligations under Philippine law and PAGCOR regulations, including anti-money laundering (AML) reporting requirements.
• To enforce our Terms & Conditions and Responsible Gaming policies, including age verification and self-exclusion management.
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and account security alerts.
• To send you promotional communications about be365 offers and bonuses, where you have consented to receive such communications.
• To improve the Platform through analysis of usage data and technical performance metrics.
• To respond to your customer support inquiries and resolve disputes.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, be365 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to at registration, including account management and payment processing.
• Legal obligation: Processing required to comply with PAGCOR regulations, Anti-Money Laundering Act (AMLA) obligations, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming enforcement, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

5. Data Sharing and Disclosure

be365 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• PAGCOR and regulatory authorities: We are required to share player data with PAGCOR and other competent Philippine government authorities upon lawful request or as required by our operating license.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers receive the financial data necessary to process your transactions.
• Identity verification providers: Third-party KYC service providers who assist in verifying your identity documents in compliance with PAGCOR requirements.
• Game software providers: Licensed game providers whose software powers the be365 casino and sports betting platform may receive anonymized or pseudonymized usage data for game performance purposes.
• Law enforcement: We may disclose personal data to Philippine law enforcement agencies where required by law or court order.
• Anti-money laundering authorities: In compliance with the Anti-Money Laundering Act, be365 may report suspicious transactions to the Anti-Money Laundering Council (AMLC).

All third parties with whom we share personal data are required to handle such data in accordance with the Data Privacy Act of 2012 and applicable PAGCOR data protection standards.

6. Cookies and Tracking Technologies

be365 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The types of cookies we use include:

• Essential cookies: Required for the Platform to function. These cannot be disabled without affecting core functionality such as login sessions and account security.
• Analytics cookies: Used to understand how players navigate the Platform, which games are most popular, and where technical issues occur. Data collected is aggregated and anonymized.
• Preference cookies: Store your language, display, and notification preferences so you don't have to reset them on each visit.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform, but may affect certain features and personalization.

7. Data Retention

be365 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and PAGCOR regulations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• KYC documentation is retained for the duration of the account relationship and for five (5) years thereafter.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Technical and usage data is retained for up to two (2) years for analytics and security purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with be365's data disposal procedures.

8. Data Security

be365 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the be365 Platform.
• Two-factor authentication (2FA) available for all registered accounts.
• Access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Encrypted storage of sensitive financial and identity data.

While be365 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in harm to affected individuals, be365 will notify the National Privacy Commission and affected data subjects in accordance with the Data Privacy Act of 2012.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by be365:

• Right to be informed: The right to know what personal data be365 collects and how it is used – which this Privacy Policy fulfills.
• Right of access: The right to request a copy of the personal data be365 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to be365's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact be365 support via live chat inside your account dashboard or by email at [email protected]. We will respond to all data privacy requests within thirty (30) days.

10. Children's Privacy and Age Restriction

The be365 Platform is strictly restricted to individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations. be365 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account and delete the data in question.

If you believe that a minor has registered on the be365 Platform, please contact our support team immediately so that we can take appropriate action.

11. Changes to This Privacy Policy

be365 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. The updated policy will be posted on this page with a revised effective date. Where changes are material, be365 will notify registered account holders via the contact information on file. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

12. Contact and Data Protection Inquiries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by be365, please contact our Data Protection Officer via the following channels:

• Live chat: Available 24/7 inside your be365 account dashboard.
• Email: [email protected] (plain text – not a clickable link).

If you are not satisfied with our response to a data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.